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Patient Access Online Service
Letter to Patient
CEDAR BROOK PRACTICE
11 Kingshill Close, Hayes
Middlesex, UB4 8DD
Tel: 020 8845 7100
Fax: 020 8842 4401
Aug 2017 – Letter to ALL patients
We are writing to you to highlight the difficult situation we currently find ourselves in, and to ask for your support in helping us look after you best, in an increasingly under-pressure NHS. We know that you are waiting longer for appointments, and we know how frustrating this is. Sadly, this is the reality we and many other practices locally and around the country are facing right now.
There is presently a recruitment crisis in General Practice (we ourselves currently have an unfilled doctor vacancy) and we have also seen an increase in patient demand, particularly for minor conditions that could be self-managed. This is a really important area in which we would really appreciate your help.
Next time that you are suffering from a minor condition (listed below) we ask that you consider using the following alternatives, before calling the surgery:
- Your local pharmacist may be able to give you the help you need, so you won't have to spend time waiting for an appointment. Pharmacists are highly trained health professionals, who are experts in medicines. They can offer advice about minor illness, coughs, colds, sore throats, aches and pains, upset stomachs, medication queries, as well as contraceptive and healthy lifestyle advice.
- The Minor Ailments Scheme – This scheme enables you to get the same advice, treatment and medicine from a participating pharmacy (as you would from your GP) for certain medical conditions, without having to wait for a GP appointment. You can get your medicines free if you are normally exempt from paying prescription charges or if you do pay you will be charged the retail price of the medicine or prescription charge, whichever is the cheaper. The scheme covers athletes foot / conjunctivitus / constipation / cough / cystitis / dermatitis / diarrhoea / ear wax / hay fever / head lice / high temperature / fever / indigestion / heartburn / mouth ulcers / nasal congestion / sore throat / threadworms / thrush /warts and verrucas. You will need to register for the scheme at the surgery – which takes approx 2 minutes - and you will be given a “Passport” which you will need to take to the chemist each time you use the scheme. PLEASE register now so that you have the passport ready to use in the future. One passport is needed for each patient.
- You may be able to manage your condition yourself, using reliable internet sources. Two really good websites we recommend are: www.patient.info and www.nhs.uk/conditions
We hope that by considering alternative ways to manage your condition, it will allow us to provide more timely care for those who REALLY do need a doctors input.
On another matter, a question that we are frequently asked at the moment is "why are you continuing to take on patients when you are already very busy". The answer is that we are obliged under our contract with the NHS to continue to register patients.
Finally, we ask that you please be patient with us, and our staff, if we cannot always give you everything you need at the time you need it.
Thank you for taking the time to read this letter, and thank you for your continued support.
With Kind Regards
Welcome to The Cedar Brook Practice Online
This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.
Maternity Self Referral
Did you know that if you are pregnant and would like to go to Hillingdon Hospital or Queen Charlotte and Chelsea Hospital to have your baby, you do not need a self referral from your GP. You can now contact a midwife as soon as you find out you are pregnant to speed up your access to maternity care.
The hospital will pass on the information to your GP
You can access details below for Hillingdon Hospital
Click on services and select M-Maternity and Midwifery- click on box the Refer Yourself and fill in form and follow instructions once completed.
Or for Queen Charlotte and Chelsea Hospital
Click on our services
Choose M- Maternity and Obstetrics
Refer to this service
“We aim to deliver high quality holistic health care in a comfortable and confidential environment. Everyone will be treated with respect and politeness. We are here to help patients understand and be responsible for their own health and well-being. When people are ill they need prompt, appropriate medical care in a safe, caring, comfortable and confidential environment.
We will not discriminate on race, creed, age or gender. We expect that patients will use our services responsibly and will not abuse the service or our staff. However, if patients have a valid complaint we will listen and try to rectify in an open and honest environment. We will offer our patients a wide range of high quality services, which will be delivered by a team of skilled health care professionals”.
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(Site updated 05/12/2017)