Patient Rights

Our Responsibilities to You

• We aim to provide the best care for every patient, regardless of age, ethnic origin or state of health.
• You will be treated with courtesy and respect and your treatment remains confidential.
• You will be able to see/speak to either a doctor or a nurse within 24 hours of your request (excluding weekends and bank holidays) if you require emergency treatment.
• We have the right to remove patients from our lists if there is a breakdown in the relationship, or if patients are verbally/physically abusive to the doctors or staff.
• If you move out of our practice area you will be asked to re-register with a local GP. The GP’s & District Nursing team are unable to visit patients who reside outside the practice area.

Your Responsibilities to Us

• Please let us know if you change your name, address or telephone number.
• Please keep your appointment or advise us as soon as possible if you are unable to make it.
• Patients who persistently fail to attend appointments without cancelling may be asked to register with another surgery.
• Please keep your telephone call brief and avoid calling during peak morning time for non-urgent matters.
• Please treat the doctors and practice staff with courtesy and respect. You have the right to leave our list and register with another practice if you are unhappy with our services.