The way we access and use services is changing
Due to the Covid-19 Pandemic, services have changed and this may have affected the ways you can get in touch with health staff and services. The changes have been put in place to support and protect you and our NHS staff to reduce the spread of infection, in order to get you the help you need more quickly so that you may not need to visit the GP surgery or go into the hospital.
We appreciate that some of these changes may be a bit more difficult for some people but it is for your safety and to reduce waiting times. You will be helping us to help you.
Changes to appointments: As well as being able to get health advice from 111 online https://111.nhs.uk/ and 111 by phone, many GP surgery services are now given through telephone and online appointments. In many cases coming into the practice is not needed and you may be able to get the health advice you need over the phone; online or via a video consultation without having to leave your home. You will still be able to come into the GP surgery for appointments if the health staff need to see you face to face.
Changes to referrals: The way your GP refers you for hospital care is also changing. Before any referral, your GP will now be able to get advice and guidance directly from the hospital consultants in the first place, so hopefully you may not have to go into the hospital at all. If the hospital consultant then decides that they want to see you in person, the GP will refer you and you will then be made an appointment to attend the hospital. Our aim is to make sure you have shorter waiting times and better outcomes for you.
The practice is here to help you so if you have any concerns about the care you are receiving please do contact us directly.
Please also remember that we have a Zero Tolerance when it comes to disrespecting or being rude to our staff. They are here to help you so please treat them with respect.
Thank you for working with us to work differently to Help us Help you.
From all the staff at THE CEDAR BROOK PRACTICE
Supplying face mask exemption letters to patients
The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).
Practices are therefore not required to provide letters of support for those who fall under the list of exemptions.
Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva
Visiting the Practice
When attending the practice for an appointment where possible please attend on your own.
Please can patients visiting the Practice wear a face mask or face covering during the Covid 19 pandemic. Also not all the practice facilities will be open.
CEDAR BROOK PRACTICE - POLITE NOTICE
As the practice telephone lines are very busy in the mornings due to emergencies, we would appreciate if you could please telephone after 10.00 a.m. if you have any general enquires or queries regarding your prescriptions.
Thank you for your support.
Prescribing of medicines available over the counter
Patient Information Leaflet
Official guidance for the prescribing of medicines available over the counter
For patients who book appointments and order prescriptions online - Please register for PATIENT ACCESS . Thank you
Patient Survey - Tell us what you think
Please take a few minutes to download the Patient Participation Group survey. Please send back to us as an attachment to email@example.com or alternatively please provide feedback using our contact form. Thank you.
We are now sending text reminders for appointments, please inform us of your current mobile telephone number.
We are a champion practice for Diabetes in Hillingdon
We are delighted to announce that we have been selected to be a champion practice for Diabetes in Hillingdon.
New Extended Opening Hours
We are pleased to announce that we have extended our opening hours and offer extra evening routine appointments on a Monday and Thursday up to 7pm. We also run a Saturday morning clinic twice a month for booked routine appointments.
Letter to Patients - Crisis in General Practice
We are writing to you to highlight the difficult situation we currently find ourselves in, and to ask for your support in helping us look after you best, in an increasingly under-pressure NHS. We know that you are waiting longer for appointments, and we know how frustrating this is. Sadly, this is the reality we and many other practices locally and around the country are facing right now.
There is presently a recruitment crisis in General Practice and we have also seen an increase in patient demand, particularly for minor conditions that could be self-managed. This is a really important area in which we would really appreciate your help.
Next time that you are suffering from a minor condition (listed below) we ask that you consider using the following alternatives, before calling the surgery:
Your local pharmacist may be able to give you the help you need, so you won't have to spend time waiting for an appointment. Pharmacists are highly trained health professionals, who are experts in medicines. They can offer advice about minor illness, coughs, colds, sore throats, aches and pains, upset stomachs, medication queries, as well as contraceptive and healthy lifestyle advice.
The Minor Ailments Scheme – This scheme enables you to get the same advice, treatment and medicine from a participating pharmacy (as you would from your GP) for certain medical conditions, without having to wait for a GP appointment. You can get your medicines free if you are normally exempt from paying prescription charges or if you do pay you will be charged the retail price of the medicine or prescription charge, whichever is the cheaper. The scheme covers athletes foot / conjunctivitus / constipation / cough / cystitis / dermatitis / diarrhoea / ear wax / hay fever / head lice / high temperature / fever / indigestion / heartburn / mouth ulcers / nasal congestion / sore throat / threadworms / thrush /warts and verrucas. You will need to register for the scheme at the surgery – which takes approx 2 minutes - and you will be given a “Passport” which you will need to take to the chemist each time you use the scheme. PLEASE register now so that you have the passport ready to use in the future. One passport is needed for each patient.
You may be able to manage your condition yourself, using reliable internet sources. Two really good websites we recommend are: www.patient.info and www.nhs.uk conditions.
We hope that by considering alternative ways to manage your condition, it will allow us to provide more timely care for those who REALLY do need a doctors input.
On another matter, a question that we are frequently asked at the moment is "why are you continuing to take on patients when you are already very busy". The answer is that we are obliged under our contract with the NHS to continue to register patients.
Finally, we ask that you please be patient with us, and our staff, if we cannot always give you everything you need at the time you need it.
Thank you for taking the time to read this letter, and thank you for your continued support.
With Kind Regards,